Each item is made to order. Our current lead time is 2-4 business days (beginning on the day you order) and around two weeks for fabric designs.
United States Orders: For orders in the US, we may ship USPS, UPS, or Fedex, depending on the price of postage. If your address requires a specific service or instructions, please be sure to email us at firstname.lastname@example.org.
International Orders: We ship international! Orders to countries outside of the US (and sometimes Hawaii and Alaska as well) are shipped via United States Postal Service. Your country may charge you import fees of VAT taxes that are not included in the shipping price. We recommend that you look to see if you are subject to any additional fees prior to purchasing this item, as we are not responsible for paying any additional fees. We ship everywhere! If you do not see your country listed, let us know and we will send you a shipping quote.
Tracking number, delivery confirmation, and insurance are always included.
Cancellations will only be accepted before your order is shipped. You must place a cancellation request within 24 hours of placing your order.
Near and Deer has a hassle-free return policy. If you receive a broken or damaged item, it will be replaced or refunded. If you receive an incorrect order or the item does not match the description, please alert us as soon as possible to resolve the issue. Please contact us within 48 hours of receiving the item and we will work with you as quickly as possible to resolve the issue. We know how disappointing it can be when you've waited for something to arrive and it's not 100% perfect. Near and Deer strives for perfection, but if we fall short for some reason, rest assured you'll be taken care of.
If your order was correct, but you just don’t like it for some reason or it was not what you were expecting, you can return it to us (you pay the return shipping with insurance) and we will refund you.
Custom creations are not eligible for refunds or returns, as considerable time and effort is spent making these items per our unique specifications.